Refund & Delivery Policy

Delivery

• We deliver across Pakistan through [courier partner].
• Estimated delivery: major cities [2–4] working days; other areas [4–7] working days, after WhatsApp confirmation.
• Delivery charges: [to be confirmed].
• Payment is cash on delivery. Please keep the exact amount ready.

Checking your parcel

Where the courier allows, you may check the outer parcel before paying. Please make sure the pouch seal is intact.

Damaged, tampered or wrong item

• Report it within 48 hours of delivery on WhatsApp (+92 327 9895057) with a photo or video.
• Once verified, we will send a replacement at no cost to you.

Change of mind

Because this is a consumable nutrition product, opened pouches cannot be returned for change of mind, for hygiene reasons. Unopened, sealed pouches may be returned within [7] days of delivery; return delivery is at your cost.

Refunds

Where a refund is approved (for example an undeliverable or prepaid order), it is paid by bank transfer or mobile wallet within 7 working days.

Complaints

Message us on WhatsApp first — we aim to reply within one working day. You may also approach the consumer court of your province.